Redeemed a groupon in Australia for travel to nepal by SNJ Travel Point for five nights. The guides used were excellent however the staff from SNJ Travel Point were dishonest. They put us up in a Hotel which was a much lower star than that mentioned in the itinerary e mailed to us. The agent rep stated that she told us which was a lie and then said she would check with management to transfer us. We were put on a public bus used by locals and backpackers on our travel to Pokhara and only on our return after asking for a tourist bus with Air Conidtioning and boy did we feel the difference. Definitely not a luxurious trip as statedon the deal. The rep in told us directly that cutting costs were key. At no point did we receive an apology.
SNJ Travel Point uses Groupon to promote discount deals but then recoups discounts by downgrading hotels and transport. BEWARE. Purchased airline tickets on their website and them realised that the credit card payment was not accepted on their side. Theie response when we called them up was that credit card problem and now the price has changed which was more expensive. strange enough credit card worked this time.
Review about: Travel.